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What you agree to when you open your zbajee account

These terms set out how we run the platform, what you can expect from us, and what we ask from you when you deposit via bKash, Nagad or Rocket and play our slots, live tables or sportsbook.

Account rulesDeposit & withdrawal termsGame conductPlatform accessSupport channels
zbajee What you agree to when you open your zbajee account
HOW WE RUN IT

Security, fairness and your account data under these terms

We encrypt every login session and wallet transaction with industry-standard SSL so your bKash PIN, Nagad credentials and account balance stay private. Game outcomes come from certified random-number generators audited by the studios we host—Pragmatic Play, PG Soft, Evolution—and we publish RTP information where the provider supplies it. Your account data, including deposit history and identity documents submitted for withdrawal verification, is stored on secure servers and shared only with our payment processor and compliance team. You can request a copy of your data or ask us to delete your account by contacting support; we will action it within a reasonable period and confirm by email.

Encrypted sessions

Every page load, login and payment request runs over SSL. Your bKash, Nagad or Rocket credentials never travel in plain text, and we do not store your wallet PIN on our servers at any point.

Fair game results

Slots, crash games and live tables are powered by third-party studios using certified random-number generators. We do not host or alter the game logic; outcomes are determined by the provider, not by us.

Data requests

Ask support for a copy of your account data—deposit logs, bet history, documents uploaded—or request full account deletion. We will process your request and send confirmation within a few business days.

Record retention

We keep transaction and verification records for the period required by financial regulations, even after you close your account. This protects both you and us in case of disputes or audits down the line.

REACH US

Where to go if you have a question about these terms

Our support team answers questions about account eligibility, deposit rules, withdrawal holds, and any clause in these terms you need explained. Reach us through live chat when you are logged in, or send an email with your account username and the section you are asking about. We aim to reply within a few hours during peak traffic and faster overnight.

Team online

Live chat

Open the chat icon in the bottom corner of any lobby page when you are signed in. Our team sees your account history and can walk through terms in real time, especially deposit and withdrawal policies.

Email support

Send your question to our support address with your username in the subject line. Include the terms section you are asking about so we can give you a specific answer tied to your account and payment method.

Help centre

Browse our article library for step-by-step guidance on account verification, bKash and Nagad deposit flows, withdrawal timelines, and what happens if you forget your login PIN or want to close your account.

What players in Bangladesh ask about our terms

Yes, they apply to every account holder in Bangladesh where local law permits access to our casino and sportsbook. Your city does not change the terms, but eligibility still depends on your jurisdiction and age.

No. Each account is for personal use only. Sharing login details or letting someone else place bets under your username breaches these terms and may result in account suspension and forfeiture of any balance.

The name on your wallet must match the name on your zbajee account. If they differ, your withdrawal will be held until you provide identity documents proving both belong to you, or we may reverse the deposit.

Contact support within seventy-two hours of the bet settling. Include your transaction reference and explain why you believe the result is wrong. After that window, all results are considered final under these terms.

We post updates here and notify active account holders by email when a significant change affects deposits, withdrawals or game access. Continuing to use your account after an update means you accept the revised terms.

Email support asking to close your account. We will process any pending withdrawal first, then deactivate your login. Once closed, you cannot reopen the same account; you would need to register fresh and verify again.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.